Returns

14-day inspection period

Each opal is photographed and described as honestly as we can, but a stone in your hand can feel different from a stone on a screen. That's why we offer a 14-day inspection period from the day you receive your piece.

How to return

If the piece isn't right for you, email us at jewellersbox57@gmail.com within 14 days of receiving it and we'll arrange the return. Please send it back unworn, unaltered and in its original packaging, using an insured, tracked service — the piece remains your responsibility until it reaches us.

Refunds

Once the piece is back with us and we've checked it, we'll refund the purchase price to your original payment method. Return postage is paid by the buyer unless the piece arrived damaged, faulty, or not as described.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Last updated October 2026.